Medical Secretary

Role: Medical Secretary/Administrator - Primary Care

Location: Palace Gate Practice

Full-Time : 37.5 hours per week

Contract: Permanent - Monday to Friday

Salary: Up to £34k depending on experience

We are seeking a highly organized and experienced Medical Secretary to provide administrative and secretarial support within our prestigious GP Clinic. The Palace Gate Practice is one of London's most prestigious GP clinics and it cares for a wide range of patients from all over the world, many of them well known VIP's.

This role combines the responsibilities of a Medical Secretary and Administrator into one, interesting role, ensuring the smooth operation of medical and administrative functions. The ideal candidate will have strong communication skills, attention to detail, and the ability to handle confidential information with professionalism.



What you'll do:

• Provide high level secretarial and admin support to GPs and the wider team

• Prepare medical reports, correspondence, and official documents while managing communications, including emails and telephone calls.

• Provide full secretarial support, handling sensitive information with confidentiality.

• Schedule referrals, arrange patient admissions, request investigations, and alert consultants to urgent results.

• Manage post and other correspondence, prioritising tasks for independent resolution.

• Be responsible for the appropriate management of patient appointments and referrals and liaise with patients and hospital staff as required in order to facilitate this.

• Answer phone calls. Send letters

• Address patient queries and complaints, escalating them when necessary.

• Promote efficient service delivery, seeking opportunities for improvement and business growth.

• Maintain accurate consultant schedules and information on relevant platforms.

• Gather patient feedback to enhance service quality.

• Maintain and update patient records and confidential documents.

• Keep up to date with current policies and standard operating procedures.

• To be responsible for the opening and closing of the clinic and security of the site, issuing visitor ID badges and checking identities.

• In case of evacuation, collecting the Visitor Book and providing this to the Fire Wardens.

What you'll bring:

• Proven experience in a senior administrative or medical secretarial role.

• Strong knowledge of medical terminology and healthcare procedures.

• Excellent organisational, multitasking, and time-management skills.

• Proficiency in medical software Emis Web (preferably) and office applications (MS Office, EHR systems).

• Ability to work under pressure and handle sensitive information with discretion.

• Strong communication and interpersonal skills.

• Certification in medical administration or a related field is desirable.

You will have a calm, patient and polite telephone manner and you will have the ability to explain sometimes complicated processes to our patients. The role is interesting and challenging, you will be properly trained and supported working onsite in a small and friendly team. Good computer skills are important and experience in healthcare in a similar role will be an advantage.



The Palace Gate Practice is part of HCA, one of the world's leading healthcare providers. As such we share the values of being committed to the care and improvement of human life.



Being a part of one of the largest providers of privately funded healthcare means our patients have direct access to in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world's leading healthcare providers. In the UK, we're one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that pr